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Client Services Request Fulfillment Coordinator

Job ID:


Open Date:


Close Date:


Position Summary

Reporting to the Manager, Technology Support Services the Client Services Request Fulfillment Coordinator assists in the planning, organization, and leadership of key services including hardware procurement, software licensing and compliance, asset management and service alignment. This position maintains and improves business-aligned Information Technology service quality through a cycle of monitoring, reporting, and reviewing service achievements.


The successful candidate will possess a diploma or degree in Computer Sciences and/or Information Technology along with a minimum of three years’ experience providing front-line technical support in a busy environment. In addition, the successful candidate will possess Support Centre Analyst certification as well as certification in ITIL v 3 (Information Technology Infrastructure Library) Foundations from a recognized authority. The following would be considered an asset: Support Center Team Lead certification, Knowledge-Centered Support certification and/or Problem Management Certification. Additional skills include superior customer service and communication skills, exceptional organizational skills, demonstrated ability to provide clear written and verbal direction; demonstrated critical thinking and analytical problem solving skills. The successful candidate will also be extremely detail oriented, have a strong technical background and demonstrate the ability to apply common sense to service requests.

Reports To:

Manager, Technology Support Services

Job Type:

Appendix D

Job Classification:

Support Staff


**APPENDIX D** Duration of Need: 16 Weeks


Information Technology Services


Humber North Campus

Skill Testing Required:


Hourly Wage Rate:

Payband I, Start Rate: $33.00 Maximum Rate: $38.25

Hours of Work:

40 Hours per week

Position Description

A detailed job description for this position is available online.
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