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Support Services Officer (Operations)

Job ID:


Open Date:


Close Date:


Position Summary

Reporting to the Operations Manager, the incumbent is accountable for the timely and accurate provision of administrative and communications support for the School of Social and Community Services (SSCS). The incumbent provides confidential administrative support, detailed records management, and other clerical, meeting, and logistical support to the School. The position supports school specific projects addressing the Strategic and Academic Plans, and SEM goals. The incumbent will have a front-facing role and will continually strive to improve the customer service provided to students, faculty, and staff in the Humber community in conjunction with the Operations Manager. The incumbent will be responsible for coordination of the schedule for the SSCS Registration lab, and for the effective coordination of SSCS survey requirements (e.g. SFQ tracking and KPI coordination).
The incumbent will also be responsible for preparing correspondence for internal and external distribution; preparation of Human Resources related documents; collecting and transcribing data for budgeting processes; taking minutes for various committees; scheduling meetings and arranging for catering and other logistics; coordination of exam schedules including securing invigilators among existing staff and liaising with external departments; providing customer service to students, staff and external clients; purchasing of supplies and equipment for office, as required; assisting in planning and organizing major events for the school; liaising with external vendors for a variety of School-related activities; assisting with faculty and staff onboarding procedures; escalating matters to the SSCS management team as appropriate; and coordination of additional projects as assigned by SSCS management. The incumbent will occasionally be required to provide back up for SSCS wide projects: preparation of curriculum and program documentation required by Planning and Development; program review, renewal and development processes; and preparation of documentation related to student issues.


The incumbent will have a 4-year degree or equivalent and a minimum of 3 years’ related experience. This position requires excellence in customer service, a strong aptitude for problem solving, attention to detail, and the ability to work towards competing deadlines with minimal supervision. The incumbent must display tact and discretion at all times. The incumbent will demonstrate progressive work experience in the following realms: exceptional confidential clerical function and administrative skills characterized by independent performance in a busy role with minimal supervision; ability to act as a strong team member; ability to build rapport, and collegial networks; computer literacy with proficiency in MS Office Suite; demonstrated superior customer service. Experience in a post-secondary/academic institution will be considered an asset. Demonstrated project management experience will be considered an asset. Experience working with Banner Student Information System will be considered an asset. All candidates must demonstrate a commitment to the School’s core values of inclusion, compassion, integrity, self-awareness, and respect.

Reports To:

Operations Manager

Job Type:

Appendix D

Job Classification:

Support Staff


Duration of need: Aug. 2018-Sept. 2019


School of Social and Community Services


Humber Lakeshore Campus

Skill Testing Required:


Hourly Wage Rate:

Payband F, Start Rate: $26.57 Maximum Rate: $30.81

Hours of Work:

35 hours per week
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