Client Services Technician

Job ID:

2019-157

Open Date:

06/10/2019

Close Date:

06/17/2019

Position Summary

Client Services Technicians, under the general direction of the I.T. Planning & Client Services leadership team, support the delivery of technical services to Humber’s students, employees, suppliers, and guests. Day-to-day responsibilities include the following:
 
•Providing on-site technical support to resolve/fulfill escalated tickets
• Maintaining a good working knowledge of all services, policies, and procedures
• Providing accurate information to students, employees, suppliers, and guests
• Understanding the role and responsibilities of related support functions
• Staying informed about Humber and the information technology industry
 
Examples of common activities include the following: deploying hardware and software, resolving hardware faults/failings, assisting with audio/visual issues, and beta testing new technologies. Technicians are also expected to log their activities as tickets in a tracking tool, and should an incident/request exceed their service mandate or skill level, escalate said ticket to an appropriate functional group.

Qualifications

The successful candidate will posses a 3 year diploma/degree or equivalent in Computer Science, along with a minimum of two years of related work experience providing technical support in a busy environment to Clients with diverse backgrounds. The incumbent will also posses certification, formal training or accreditation in HDI – Desktop Support Technician, ITIL v3 Foundations, InfoComm CTS or CompTIA A+.

Reports To:

Manager, Technology Support Services

Job Type:

Appendix D

Job Classification:

Support Staff

Notes:

Duration of need: 12 months

Division/Department:

Information Technology Services

Campus/Site:

Humber North Campus

Skill Testing Required:

Yes

Hourly Wage Rate:

Payband G, Start Rate: $28.71 Maximum Rate: $33.28

Hours of Work:

40 hours per week
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