Residence Manager, Lakeshore

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Position Summary

Under the general direction of the Associate Director, Campus Services, the incumbent is responsible for all aspects of the housing operation of the Lakeshore campus student residence. This includes, but is not limited to: admissions, fee collections, 24 hour front desk services, cleaning, contract oversight for third party services, summer conference accommodations, managing a significant budget, and residence health and safety. The incumbent is responsible for administering a living environment that is safe, secure and conducive to study for both students and transient summer conference clients. This includes working closely with Residence Life to provide support for a full and integrated residence life program for students. The incumbent will participate in a regular after hours on-call rotation and will lend support to the broader residence operation at Humber.


The successful candidate will hold a three year diploma/degree, preferably in the area of business administration, along with a minimum of four years of relevant experience. Additional qualifications include: excellent problem solving/conflict resolution skills; exceptional written and verbal communications skills; and superior judgment and decision-making skills. The incumbent should have experience in the training, supervision and motivation of front line customer service staff; possess strong budget management skills; and have an aptitude for understanding and training others in a variety of software systems. Strong knowledge of regulatory requirements for housing are required, including Building and Fire Codes, W.H.M.I.S., and the Occupational Health & Safety Act. Experience working with contractors and using StarRez are considered an asset.

Reports To:

Associate Director, Campus Services

Job Classification:



Campus Services


Humber Lakeshore Campus


To Be Determined
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